Kitchen Records by FirmPilot

Terms & Conditions

Version 2026-11-13 · Last updated 13 November 2026

These terms apply to restaurants and other food businesses that use Kitchen Records by FirmPilot ("you"), and to the people who use Kitchen Records through a login you give them. By accepting an invite or using Kitchen Records you agree to them.

1. The service

Kitchen Records is web software for keeping a food business's food safety records: timed daily checklists with live, location-tagged photos, a document vault, a compliance calendar, reminders and alerts, a readiness view, problems and notices, a staff register, stock counts, a complaints register, inspection packs and audit reports, and an optional copy to your Google Drive.

2. What Kitchen Records is not

Kitchen Records is a record-keeping tool. It is not legal or food safety advice, and it is not made by, linked to or approved by the Food Safety and Standards Authority of India (FSSAI) or any food safety authority.

• We do not promise that your business is compliant, or that it will pass an inspection. Only the authorities decide that.
• The checklists and reminders follow our reading of the rules. Rules change, and some may not apply to your business. You remain responsible for meeting the law, and for checking with a food safety consultant or the authorities where you are unsure.
• Kitchen Records does not file anything on FoSCoS or with any authority for you.
• Kitchen Records records what your team enters. It cannot make sure that what they enter is true.

3. Your account and your team

Keep passwords private and tell us at once if you think someone else has used a login. You are responsible for what your team does with the logins you give them, and for disabling a login when someone leaves or a phone is lost.

4. Your records

You own the records you keep in Kitchen Records. You give us permission to store, process and show them so the service can work.

A checklist entry locks when its time slot closes and cannot then be edited or deleted; complaints are never changed or deleted. This is how Kitchen Records keeps records trustworthy, and you agree to it. Corrections are added as dated notes.

You must not enter records you know to be false, and you confirm that you have the right to upload everything you upload, including photos of people and your staff's certificates.

5. Your staff's and customers' data

For personal data about your staff and customers you are the Data Fiduciary and we are your Data Processor (see the Privacy Policy). You must tell your staff that their details and certificates are kept in Kitchen Records, use that data only for food safety records, and act on their requests to see or correct it. FirmPilot can open a read-only view of your records, including staff health records, to support you; each opening is logged.

6. Google Drive

If the owner connects a Google Drive, Kitchen Records copies your photos, files, audit reports and inspection packs into it. Those copies are then in your Google account, under Google's terms, and we cannot recall or delete them. You are responsible for who can open that account.

7. Acceptable use

Do not use Kitchen Records for anything unlawful or misleading, to make false records, or to interfere with the service or other businesses' records.

8. Fees

Our current prices are ₹599 per outlet per month, paid in advance each month, or ₹5,990 per outlet per year, paid in advance for the year. Prices can change; the price that applies to you is the one agreed when you sign up or renew, and we will tell you before a change affects you.

FirmPilot is not registered for GST at present, so no GST is added to these prices. See the Refund & Cancellation Policy.

9. Availability

We work to keep Kitchen Records running but do not promise it will be uninterrupted or error-free. Keep a paper backup for anything you cannot afford to lose during an outage. We may change or remove features, with notice where the change is significant.

10. Suspension and ending

You can stop using Kitchen Records at any time. We may suspend your access if fees are unpaid or these terms are broken. Suspension keeps your records, and they come back when the account is restored. One year after a subscription ends, your records are deleted. Download your audit report and inspection packs before your service ends if you want to keep them.

11. Liability

Kitchen Records is provided "as is". To the extent the law allows, we are not liable for indirect or consequential loss, lost profits, lost data, or any fine, notice, suspension or closure ordered by an authority, and our total liability is limited to the fees you paid in the 12 months before the claim. Nothing here limits liability that cannot be limited by law.

12. Law and disputes

These terms are governed by the laws of India. The courts at Mumbai have jurisdiction.

13. Changes

We may update these terms. If a change matters, we will tell you in the app or by email before it applies.

14. Contact