Kitchen Records by FirmPilot

Refund & Cancellation Policy

Version 2026-11-13 · Last updated 13 November 2026

This policy covers payments made to FirmPilot for Kitchen Records by FirmPilot.

1. Subscription

Kitchen Records is paid per outlet, either monthly or yearly, in advance. Subscription fees are not refundable, including for part of a month or year you do not use.

2. Cancelling

You can cancel at any time. To cancel, write to admin@firmpilot.co.in or call +91 70459 92111.

When you cancel, your service continues until the end of the period you have already paid for. After that, your logins are switched off.

3. Your records after cancelling

Your records are legal evidence, so download your audit report and inspection packs before your service ends. If you need them after that, write to us within the year below and we will help you get a copy.

4. Starting again

To use Kitchen Records again after it has ended, start a new subscription. We keep your records for one year after a subscription ends, so if you come back within that year everything is restored as it was. After one year they are deleted.

5. Switching between monthly and yearly

You can switch at your next renewal. A switch does not refund any part of the period you have already paid for.

6. If we end the service

If we withdraw Kitchen Records entirely, we will give notice, help you download your records, and refund fees paid for any period after the service stops.

7. Contact